Every missed restoration call, turned into a dispatched job.
StartPaid helps restoration companies turn missed after-hours emergency calls into dispatched jobs with instant caller texts, loss capture and CRM handoff.
Two dispatched jobs in 60 days, or you owe nothing.
Sorry we missed your call. Tap here for help right now. — Your restoration company
First, if anyone is in danger, call 911. While you take photos, here are the first steps to limit damage.
Dispatch alert
Address, photos, hazards. Confirm in one tap.
Water doesn’t wait for business hours. Your phones do.
A burst pipe at 2 AM. Every crew already on a job. The call goes to voicemail, and the homeowner dials the next company on the list. They don’t call back.
You don’t just lose the job. You lose the mitigation, the rebuild that follows, and the referral.
What a missed call costs you: missed calls a week × your close rate × your average job × 52.
How it works
1
Forward unanswered calls
Set conditional forwarding on the line you already have. We help you set it up in under an hour.
2
The caller gets a text
Within seconds they get a link, with no app and no login, plus clear first steps: what to shut off, what to move, what to stay away from.
3
You get the file and one tap
Photos, address, hazards and a triage summary arrive with a dispatch alert. Confirm, and the job lands in your CRM.
What changes
Today
With StartPaid
Caller hits voicemail and calls the next shop
Caller gets a text and guidance in seconds
Your tech arrives knowing almost nothing
Your tech arrives with photos, source, rooms and timestamps
Documentation is rebuilt after the fact
The loss file starts at first contact
Carrier pushback over missing evidence
Timestamped originals and an audit trail
You find out in the morning
You get an alert and decide in one tap
Not an answering service
Answering services and AI receptionists take a message or a spoken description, and the work starts over when your crew arrives. StartPaid shows the damage, guides the caller and starts the evidence file at first contact. Keep your answering service or AI receptionist if you like it. This is what happens when nobody picks up, or when what you need is proof.
What you get
Guidance the caller can act on
Safe, pre-approved first steps. Hazards like electrical risk, sewage or gas trigger a leave-the-area or call-911 message, and you are alerted as urgent.
A loss file, not a voicemail
Source, affected areas, hazards, photos and video, original timestamps, everything in one secure link.
Dispatch in one tap
Confirm, decline or mark handled. If nobody responds, it escalates to your next contact.
Your CRM stays the record
The job is created for you, with the file linked. No re-entry.
Your tech’s first hour, in the same file
On arrival your tech confirms or corrects the triage and adds an arrival photo, first moisture readings and equipment placement photos to the same file.
Built for emergencies
- 911 first. Every flow starts with a reminder to call 911 if anyone is in danger.
- Approved guidance only. The assistant draws from a vetted list of safe first steps, and is labeled as not a professional assessment.
- Your crew makes the call. Nothing is dispatched until you confirm.
- You can switch it off. Capture-only mode is one toggle away.
- Your data is protected. Encrypted media, expiring links, retention you control.
- Licensing-sensitive cases go to a human. Suspected mold, sewage or biohazard is flagged for you or a licensed crew. The AI screens, it doesn’t certify.
Pricing
Capture
After-hours and overflow
$299 / month
+ $75 per dispatched job
Capture + carrier packet
24/7
$599 / month
+ $75 per dispatched job
You only pay the per-job fee when you confirm a dispatch. Free setup. CRM integration done for you within 48 hours.
Our guarantee: two dispatched jobs in your first 60 days, or you owe nothing and we refund your monthly fees.
Start a 60-day pilotFAQ
Do I have to change my phone number?
No. You forward unanswered calls to us. Your number stays the same.
Does this replace my answering service?
No. It works on top of whoever answers today, or fills the gap when nobody does.
How is this different from an AI answering service?
Answering services and AI receptionists capture a description by voice. StartPaid lets the caller show the damage, gives safe guidance and starts the evidence file, and it works alongside whatever answers your phones today.
Is it safe for an AI to give guidance?
It only offers pre-approved first steps, escalates hazards, and tells callers to call 911 in danger. You can disable the guidance at any time.
Does this replace my techs’ documentation?
No. It starts it. Your tech confirms or corrects the triage and adds first-hour photos and readings to the same file.
What if the caller is on a landline?
They hear your callback number instead, and you see it flagged in your dashboard.
How long does setup take?
Under an hour on your side, and we do the heavy lifting.
The next 2 AM call is already coming.
Start a 60-day pilot. Two dispatched jobs, or you owe nothing.